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Shipping & Returns

Tindaci s.r.l ships all over the world by relying on different shipping companies depending on the location. The following are the estimated delivery times once the shipment has been entrusted to DHL: Italy 24 - 48 hours. Europe and the European Union 48 - 72 hours. UK 2-4 business days. Rest of the world 3/6 working days. Tindaci s.r.l cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of Tindaci s.r.l. . Below are the expected shipping costs for each geographic area: ITALY € 10 EUROPEAN UNION € 25 UK £ 25 SWITZERLAND € 25 JAPAN € 50 US $ 35 SOUTH KOREA ₩ 68,000 CHINA ¥ 390 HONG KONG HKD 470 AUSTRALIA AUD 80 RUSSIA RUB 4,500 REST OF THE WORLD € 50 ITALY FREE SHIPPING FOR ORDERS OVER € 350. EUROPEAN UNION FREE SHIPPING ON ORDERS OVER € 500 THE REST OF THE WORLD FREE SHIPPING ON ORDERS OVER € 900. Any customs duties and taxes on items outside the European Union will be calculated by the customs themselves and therefore do not include any type of responsibility of our boutique. For more information, contact your bank and the relevant competent bodies. RETURNS AND REFUNDS TERMS AND CONDITIONS OF RETURN The customer can return the order, in whole or in part, within 14 days from the date of receipt of the package for both size changes and to receive a refund. Items must be returned in perfect condition, with the original labels and packaging and any other accessories received in the package. IMPORTANT: Returned items must not have been worn, washed or altered in any way. In particular, please note that the soles of the shoes must not show signs of use and that the socks, for hygienic reasons, cannot be returned. Please note that even perfumes cannot be returned. The security seal on the items to be returned must not be cut or broken. RETURN INSTRUCTIONS To make a return, the customer must send an email to requesting their return authorization number (RAN). The request must contain the following information: - order number - code of the item (s) to be returned - reason for the return Following this request, the authorization email will be sent together with the documents necessary for shipment. Returns authorized by TINDACI SRL must be sent from the same address to which the order was sent. TINDACI SRL reserves the right to refuse returns that have not been authorized or sent in accordance with the return policy. In these cases, TINDACI SRL can return the package to the sender at the original shipping address. Any acceptance of unauthorized or non-compliant returns still entails a charge equal to 10% of the value of the returned goods on the refund due. RETURN COSTS Return shipping is free for items purchased at full price, for requests for size changes or for defective garments. In case of return of discounted items, the following shipping costs will be applied: - Italy: € 15 - EEC and UK: € 25 - Extra EEC (rest of the world): € 50 These costs, together with any customs charges, will be subtracted at the time of issuing the refund due. RETURN REFUND METHOD The refund of the return takes place on the day of receipt of the package and only after the quality control of the returned items. For orders paid by credit card, the refunded amount will be available to customers in about 5 working days and will still be visible on the next card statement. The timing of the credit may vary according to the banking circuit of the credit card used. For orders paid with Paypal or by bank transfer, the amount will be returned to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.

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